![]() If for any reason you do not see gems you have been awarded, please allow up to 24 hours before contacting the Customer Support team. Usually relaunching the application or completing a battle can cause offers to be properly rewarded. Offers may take some time to credit based on the type of offer. MY OFFER SAYS "COMPLETED" BUT I DID NOT GET MY GEMS! Description of why you believe the offer needs to be reported.Name of offer, and any relevant screenshots.Player ID # (Found by Tapping the character portrait).With that mindset, if you encounter any offer that seem suspicious, misleading, or out right malicious, please contact us via the submit ticket option at the top of this page. We are interested in keeping offers as honest as possible for players. I FOUND A MALICIOUS/MISLEADING OFFER! (ie: Free Trial not really Free) Iron Source (SS) will need proof of the offer completion in the form of screenshots. This will start a ticket with Iron Source (SS) about your offer. On your Gem Status, tap the "Missing Gems" link next to any offers you have not received a reward for yet. You will be redirected to your Gem Status listing all attempted offers, please take a screenshot of this page! Tap the (i) icon in the upper-left corner of the screenģ. To access your Gem Status menu please follow these steps:Ģ. WHERE IS MY GEM STATUS? HOW DO I CONTACT IRON SOURCE? ![]() If an offer has been marked as 'Rejected', it usually indicates that requirements were not met, or that a duplicate submission was detected.Īfter 24 hours if you feel that an offer should have credited, please contact Iron Source (SS) through your Gem Status. You can check the status of your offer from the 'IN PROGRESS' tab or by navigating to your Gem Status. While an offer is in the "Pending" phase, it may or may not be approved based on whether the provider indicates all requirements have been met.Īs an example, if an offer is a 30-day trial, it may not credit for several days, or at all if it's canceled instantly. Offers are credited based on approval by the 3rd party provider. IT'S BEEN MORE THAN 24 HOURS AND MY OFFERS SAY "PENDING"/"REJECTED"! If you believe you have met all requirements for an offer, but it has still not awarded you any gems, please give it at least 24 hours for the reward to show up. ![]() Complete the offer when you have a strong-stable WiFi to avoid any communication issues.If you have attempted the same offer before, whether it be within Animation Throwdown or another game/app/website, it will not credit a second time.Premature uninstallation/cancellation will cause the offer to not credit properly. All requirements for each offer must be met entirely.Doing so externally will not result in a credit, even if all requirements are met. You must navigate to the offer from within Animation Throwdown.Please note the following when troubleshooting offer completions: I'VE ATTEMPTED TO DO AN OFFER, BUT DIDN'T RECEIVE MY GEMS! The total Gems displayed on an offer during the promotional period will already include the extra Gems from the double promotion. To be eligible for the bonus, you must start your offer during the promotional period but may complete it outside of the promotional period as normal. On occasion, we hold special events that reward double the gems earned through Offer Wall completions. ![]() There is also an 'IN PROGRESS' tab where you can view offers you've already started! If for any reason you are having difficulties locating the Offer Wall, or it is not launching correctly, please contact our team. Select 'Free Gems' and after a few moments, the offer wall should populate with offers available to you. To find offers, navigate to the 'Shop' then to the 'Gems' tab. You can now earn free gems in the game by completing 3rd party offers. The offer wall is only available on the mobile versions of Animation Throwdown. WHAT IS THE "OFFER WALL", AND HOW DO I FIND IT?
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