It exceeds at all areas at a fraction of the cost of other POS systems. "We would definitely use Toast again if we were to open a second location. It enabled him to make more intelligent decisions by investing only in profitable areas, decreasing risk and eliminating unnecessary costs.Īs Snappy Pattys expands, Nick intends to continue his partnership with Toast. This type of data has served as a crucial factor behind important decisions of Snappy Pattys, and Nick has identified it as indispensable for his business. And that's exactly what we plan to do: expand our bar area." "We know that we could make more money by expanding our bar seating capacity because the bar has the highest price-per-person average. Each area comes with a different price-per-person average," Nick explains. "Toast is able to break down how much revenue is earned in the different areas of the restaurant. With this data, Nick separated his restaurant into four distinct areas and analyzed the profitability of each section. Nick has implemented Toast's price-per-person average feature heavily into his decision-making. "Theft is a big problem in the restaurant industry, and having Toast has been able to hammer any of that because every single one of my employees knows that I can see and track everything." Making Data-Driven Decisions For The Future "I like the product mix because it shows me if employees are stealing," says Nick. The product mix also creates visibility into where money is being lost. This offers Nick and his team insight into Snappy Pattys' greatest revenue drivers, which can be used to continuously optimize menu offerings. "On a daily basis, I can track exactly how many units of each item were sold," says Nick. Toast's product mix allows Nick to have complete visibility into where revenue is being generated. "While we were doing business with them, I figure we were paying them upwards of around $30,000 a year." Greater Visibility Into Operations With Toast's Reporting Features To make matters worse, these unjustified payments added up to an amount deemed "absurd" by Nick. "They'd send us monthly reports that were very vague in terms of how they were taking their cut." This behavior was unsettling for Nick, to say the least. Just outside the city of Boston lives a contemporary, upscale burger joint known as Snappy Pattys. "We also had to purchase the equipment - we were told that we were leasing the equipment and would never have to buy it at any point." "They debited our account for a month and a half after we ended our relationship with them, which they told us they wouldn't do," he recalls. On top of multiple communication efforts to no avail, Nick was frustrated with the unanticipated charges he experienced after terminating the partnership. Sometimes, we'd have to wait several days before they got back to us," says Nick. However, he quickly became frustrated with the lack of two-way communication between his team and Clover's. Prior to partnering with Toast, Nick selected Clover as the point of sale system for his restaurant. Clover's Lack of Transparent Communication It just failed on all different levels," says Nick. "We needed a system that worked for full-service restaurants, which Clover didn't. The address for this new restaurant in West Medford is: Snappy Patty's, 454 High Street, Medford, MA, 02155.As Snappy Pattys gained popularity (and new customers), Nick realized that his point of sale system at the time did not offer the necessary features and functionality to run a successful business. Snappy Patty's will have seating for 36 and it will be open for lunch and dinner as well as brunch on weekends, according to the Globe. Dowling says in the article that the restaurant's concept will be "upscale, contemporary American food done correctly" with the signature dish being mini patty melt sliders. The Boston Globe is reporting that Snappy Patty's is going to be opening on High Street, with Nicholas Dowling-who used to work at Citizen Public House in Boston's Fenway neighborhood, Franklin Cafe in the South End, and Franklin Southie-being behind the spot. A new restaurant is coming to West Medford, and it will apparently be focusing on patty melts.
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